Our support contracts cover a wider range of issues, including accidental damage, software support, and routine maintenance. Whilst warranties cover specific issues, such as manufacturing defects, but often exclude problems caused by user error, environmental factors, or accidents.
Warranty vs. Support Contract:
What’s the Difference and Why You Need Both
At Anyplace Media Group, we understand that protecting your investment in digital and LED screens is crucial. While your equipment comes with a manufacturer’s warranty, it’s important to know that a support contract offers additional benefits that can be essential for keeping your systems running smoothly.
Warranty
- Manufacturing defects
- Essential Coverage
- Return to manufacturer
Support Contract
- User error
- Environmental factors
- Accidental damage
- Software support
- Routine maintenance
- Fast response times
- On-site service
- Temporary replacements
What is a Warranty?
A warranty is a manufacturer’s promise to repair or replace your product if it develops a fault due to defects in materials or workmanship.
All of our digital Screens come with a minimum two-year warranty, which can be extended for an additional fee of up to five years.
To find out more about a specific product warranty please get in touch.
Should you consider a Support Contract?
While a warranty offers essential coverage, it has its limitations. Anyplace Media Group’s support contract provides comprehensive protection and peace of mind. Here’s why it’s an intelligent addition:
Broader Coverage
Quick Response & Minimal Downtime
You get faster response times, on-site service, and even temporary replacement equipment to keep your operations running rather than facing potential downtime if your product is sent for repairs.
Proactive Maintenance
Warranties address problems after they occur, but they don’t prevent them. Our support contracts include regular maintenance checks to catch potential issues early, helping to avoid unexpected breakdowns and ensuring your equipment stays in top condition.
Expert Technical Support
A support contract also gives you access to our expert team, which is ready to assist with anything from simple questions to complex system configurations.
Additional Services
Beyond repair and replacement, our support contracts offer valuable extras like software updates, system upgrades, and staff training, helping you maximise the performance and longevity of your equipment.
Why Choose a Support Contract?
A warranty is a great start, but it’s often not enough to cover all the challenges you might face with your equipment. Our support contracts are designed to fill those gaps, providing the ongoing support and services needed to keep your digital and LED screens performing at their best.
Please contact us today for more information on how a support contract can benefit your business. We’re here to help you protect your investment and ensure uninterrupted service.