Protect your investments and peace of mind
At Anyplace Media Group, we understand that protecting your investment in digital and LED screens is crucial. While your equipment comes with a manufacturer’s warranty, it’s important to know that our Customer Support Packages offer additional benefits that can be essential for keeping your systems running smoothly.
Warranty
Our standard warranties cover:
- Manufacturing defects
- Parts costs are covered for a minimum of 2 years
- Labour costs are covered for a minimum of 2 years
- Customer required to return the product
- No replacement/loss of screen during repair or replacement period
Customer Support Package
Our Customer Support Package provides additional peace of mind:
- Faster response times usually within 24 hours
- On-Site Servicing
- Free temporary replacement where required
- Live Telephone Technical support
- Software and system updates
- Regular maintenance
- Staff training
What is a Warranty?
A warranty is a manufacturer’s promise to repair or replace your product if it develops a fault due to defects in materials or workmanship.
All of our digital screens come with a minimumtwo-year warranty, which can be extended for an additional fee of up to five years.
To find out more about a specific product warranty please get in touch.
Why choose a Customer Support Package?
While a warranty offers essential coverage, it has its limitations. Anyplace Media Group’s Customer Support Package provides comprehensive protection and peace of mind. Here’s why it’s an intelligent addition:
Broader Coverage
Our support contracts cover a wider range of issues, including accidental damage, software support, and routine maintenance. Whilst warranties cover specific issues, such as manufacturing defects, they often exclude problems caused by user error, environmental factors, or accidents.
Quick Response & Minimal Downtime
You get faster response times, on-site service, and even temporary replacement equipment to keep your operations running rather than facing potential downtime if your product is sent for repairs.
Proactive Maintenance
Warranties address problems after they occur, but they don’t prevent them. Our support contracts include regular maintenance checks to catch potential issues early, helping to avoid unexpected breakdowns and ensuring your equipment stays in top condition.
Expert Technical Support
A support contract also gives you access to our expert team, which is ready to assist with anything from simple questions to complex system configurations.
Additional Services
Beyond repair and replacement, our support contracts offer valuable extras like software updates, system upgrades, and staff training, helping you maximise the performance and longevity of your equipment.
Request a quote today
Please contact us today for more information on how a support contract can benefit your business.
We’re here to help you protect your investment and ensure uninterrupted service.